Information Technology Services, ITS, is not simply an issue of People, Process and Technology. It is using an intelligent blend of Integrated Technology which embeds, enables, enforces and scales Integrated Processes to support, enable and help Integrated People to organize and execute around priorities.

This department not only provides a broad range of managed IT support services and solutions but also prepares data analyses that can lead EMMC leaders to make better decisions.

We would prefer to have IT professionals on staff as few as possible and will try to put most of traditional IT administration and support functions outsourced. We are going to hire more consultants, and focus their IT resources on software, the cloud and mobile devices. Most of these technologies run themselves today and don’t require a lot of time from IT pros to deploy them and keep them running. IT pros also spend a lot less time doing repairs, maintenance, and end user support. For IT pros the real work won’t be setting up the servers any more, it will be all about choosing the right applications, that will be expected to work smoothly, be self-evident, and require very little training or intervention from tech support, to deploy and putting the right plans in place to help the organization streamline business processes.

In near future most of the IT pros will be project managers. They will be spread out in the various business units and departments. They will be business analysts who will help our company leaders and managers make good technology decisions. They will gather business requirements and communicate with stakeholders about the technology solutions they need, and will also be proactive in looking for new technologies that can transform the business. These project managers will also serve as the company’s point of contact with technology vendors and consultants.

We train the staff to be big data analysts, or data scientists. These analysts take the mountains of data that EMMC now have at their fingertips and organize it, curate it, and ask the right questions about it, in order to yield insights that can lead our company to make better decisions and to make important course-corrections.